SUPPORT & FAQ
Here, you’ll find answers to the most common questions about our products, ordering process, shipping, and more. We’ve compiled this guide to help you quickly find the information you need. If you don’t see your question here, feel free to reach out to our support team, who will be happy to assist you.
TRY BEFORE YOU BUY
Q: Can I try a setup before I commit? A: Yes. We have 8 full simulators running in our Irvine showroom. Different wheels, pedals, bases, and chassis, set up side by side so you can feel the difference yourself. Walk in or book a session. Nobody should drop five figures on a rig they have never sat in.
BUILDING YOUR RIG
Q: Am I locked into one brand? A: No. We build around how you drive, not around what sits on a shelf. We work across brands, and if we think something is overpriced or just cheap garbage, we tell you straight.
Q: How much does a custom rig cost? A: A serious build starts around $8,000 without a PC. That gets you a rig that holds up to hard driving and actually makes you faster, not a toy that flexes when you hit the brakes. There is really no ceiling on this. A complete setup with a PC built for triple screens typically starts around $15,000. We build up from there, and we will not talk you into a price the rig cannot perform at.
Q: Do I need my own PC? A: You can bring your own, or we will build one matched to the frame rates sim racing demands. A weak PC bottlenecks even a great rig, so this matters more than most people think.
Q: How long does a build take? A: Usually around two weeks. It depends on the components, since some parts ship from Europe and can run longer. Once we lock your spec, we give you a real date, not a guess.
Q: Can I upgrade later? A: Yes. We build on modular platforms. Add a stronger base, swap pedals, or go from a single screen to triples without starting over.
Q: Do you deliver and install? A: We ship anywhere in the US. In California we deliver and install it ourselves. Out of state we can still install in person, with travel quoted case by case, or ship by freight, with timing based on distance.
Q: What about warranty and support? A: Lifetime warranty on our build, meaning the work we do. Components carry their own manufacturer warranty. And we cover free support on everything we originally installed.
Q: Do you offer financing? A: Yes, through Klarna and Affirm.
HOW WE WORK
Q: Are you just trying to sell me, or do you actually know this stuff? A: You are buying our judgment as much as the hardware. We get paid to build the rig that makes you faster, not to push a particular brand. If we think a brand’s pedals, wheel, or base is garbage for what it costs, we will tell you straight. Honest beats easy.
ORDERS, SHIPPING & RETURNS
Q: Can I learn more about Maxwell Sim Racing’s products and simulators? A: Yes, our Gallery page offers an inside look at our company, products, and simulators, featuring photos and videos from our showroom, events, and exhibitions. It’s a great place to explore the Maxwell Sim Racing experience.
Q: How long does it take to process my order? A: Our standard order processing time is up to 7 business days, which includes order confirmation, preparation, and packaging. In some cases, certain items may require additional time due to stock availability and high demand. We strive to keep you informed at each step.
Q: Is a signature required upon delivery? A: Yes, all shipments are sent with a “Signature Required” option to ensure secure delivery to the intended recipient. If you cannot be available for delivery, please coordinate with the carrier directly to arrange re-delivery or pickup at an access point.
Q: Do you ship large or oversized items differently? A: Orders containing large items, such as Sim Racing Chassis, Racing Seats, and Monitor Stands, may ship separately due to size and weight constraints. These items are processed through specialized logistics services, so parts of your order may arrive on different days.
Q: Can I change my delivery address after placing an order? A: For a smooth and efficient delivery process, we are unable to modify delivery addresses once the package has been shipped. Please double-check your shipping information at checkout to ensure it’s correct before placing your order.
Q: How can I contact Maxwell Sim Racing for assistance? A: If you need to reach us for any reason, please feel free to contact us at sale@maxwell.expert or call us directly at +1 (424) 413-7327. We’re here to help with any questions, concerns, or support needs.
Q: What is your return policy? A: We accept returns initiated within 30 days of receiving the product, with the exception of electronic items, which have a 14-day return window. Items must be in unused, original condition with tags and packaging intact. Please contact us to begin the return process. (View more — /refund-policy/)
Q: Who covers the cost of return shipping? A: Customers are responsible for return shipping costs. We recommend choosing a reputable carrier and insuring the package, as we are not liable for returns lost or damaged during transit. (View more — /refund-policy/)
Q: What should I do if my order is damaged or incorrect? A: Please inspect your order upon receipt and contact us immediately if you notice any defects, damage, or if the items are incorrect. Provide photographic evidence of the issue to help us resolve it as quickly as possible. (Contact us — /contact-us/)
Q: How do I initiate a return and get my refund? A: To start a return, please reach out to us at sale@maxwell.expert. If your request is approved, you will need to arrange shipping through a carrier of your choice. Once we receive and inspect the item, we’ll notify you about the status of your refund. Approved refunds will be issued to your original payment method.
