WARRANTY
- In the case of consumers, the statutory warranty regulations apply.
- In the case of consumers, claims for damages for injury to life, body or health or based on the German Product Liability Act shall also remain unaffected. The same applies to any breach of duty on the part of our vicarious agents.
- In the case of entrepreneurs, warranty claims other than for damages shall become statute-barred one year from delivery of the goods. The statutory limitation periods for recourse claims of the entrepreneur according to Section 478 German Civil Code remain unaffected thereby.
Ascher Racing’s customer service will be pleased to assist you with any questions, complaints and objections on each working day from 08:30 to 12:30 (Central European Time) hours and from 13:30 to 17:00 (Central European Time) hours, as follows:
- Phone: +49 7971 9630-180
- E-Mail: info@ascher-racing.com
1. Free Shipping Eligibility
We offer free shipping for orders over $200 to all customers within the United States. Free shipping does not apply to orders outside of this region, as our service area is limited to the continental U.S.
2. Order Processing Times
Our standard order processing time is up to 7 business days. This time frame includes order confirmation, preparation, and packaging. Please note that certain items may require additional processing time depending on their availability and demand.
3. Signature Requirement for Deliveries
All shipments are sent with a “Signature Required” option. This ensures that your order is securely delivered to the appropriate recipient. If you cannot be available to sign for the delivery, please contact the carrier directly to arrange a re-delivery or hold for pickup at a designated access point.
4. Shipping for Large or Oversized Items
Orders that include large items, such as Sim Racing Chassis, Racing Seats, and Monitor Stands, may be shipped separately due to their size and weight. Different parts of your order may arrive on separate days as these items are processed through specialized logistics services.
5. Address Modifications
To maintain efficient and timely delivery, we are unable to modify delivery addresses once the package is out for shipping. Please double-check your shipping information during the checkout process to ensure accuracy.
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