Heusinkveld gives a 24-month warranty starting from the date of delivery. Repairs and/or replacement deliveries do not create an extension of the warranty period. The warranty means that defects will be remedied free of charge within a reasonable period of time, either by repairing or replacing the products and/or parts in question. The products and/or parts replaced become the property of Heusinkveld. The warranty does not include any further right to compensation from Heusinkveld. The warranty does not cover defects resulting from:
- a. incorrect setup and/or installation;
- b. non-compliance with the (safety) regulations stated in the manual;
- c. inappropriate use;
- d. inappropriate operation;
- e. external influences, such as transport damage and impact damage;
- f. repairs and modifications not carried out by Heusinkveld;
- g. use of non-original parts. Heusinkveld does not warrant that the products are suitable for the purpose for which the Buyer wishes to use them. Under no circumstances are the products suitable for use other than in a simulator.
The products are not suitable for use on (public) roads, on a test track, or as (part of) an electric vehicle.
1. Free Shipping Eligibility
We offer free shipping for orders over $200 to all customers within the United States. Free shipping does not apply to orders outside of this region, as our service area is limited to the continental U.S.
2. Order Processing Times
Our standard order processing time is up to 7 business days. This time frame includes order confirmation, preparation, and packaging. Please note that certain items may require additional processing time depending on their availability and demand.
3. Signature Requirement for Deliveries
All shipments are sent with a “Signature Required” option. This ensures that your order is securely delivered to the appropriate recipient. If you cannot be available to sign for the delivery, please contact the carrier directly to arrange a re-delivery or hold for pickup at a designated access point.
4. Shipping for Large or Oversized Items
Orders that include large items, such as Sim Racing Chassis, Racing Seats, and Monitor Stands, may be shipped separately due to their size and weight. Different parts of your order may arrive on separate days as these items are processed through specialized logistics services.
5. Address Modifications
To maintain efficient and timely delivery, we are unable to modify delivery addresses once the package is out for shipping. Please double-check your shipping information during the checkout process to ensure accuracy.
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